What’s New?
With the new feature, businesses can now collect payments using invoices if the automatic collection of a subscription payment fails using native integration payment providers. An invoice will be generated automatically every time a subscription payment isn’t successful and it will be sent directly to the customer. This process will run concurrently with continuous subscription payment retries.
The customer can choose to either complete the payment via the existing retries or pay using the invoice. Once the payment is collected through the invoice, the subscription will be reactivated, provided there are no other unpaid open invoices for the subscription.
These invoices will operate similarly to standard invoices with limited editing options. This implies the invoice amount, customer, email content, etc. can’t be changed and will match what is already present in the subscription.
Where can the invoices be found?
Payments > Subscriptions > Subscription Details > Invoices
Payment providers supported with this feature
NMI, Authorize.net, Square
What’s next?
Businesses will be allowed to define and adjust the email template that will be sent to their customers in case of invoices sent due to subscription payment failures.