What’s New?
With this new feature, businesses will have the ability to collect payments using invoices when automatic collection of a subscription payment falls short with native integration payment providers. Whenever there’s a payment failure for a subscription, an invoice will be automatically created and sent to the customer. This process will run concurrently with the ongoing subscription payment retries. Customers can either complete the payment with the existing retries or opt to pay using the invoice. If payment is collected via the invoice, the subscription will reactivate, provided there are no other outstanding invoices associated with the subscription. These invoices function the same way as any other invoice, with a limited edit option, meaning details such as the invoice amount, customer, email content etc., can’t be edited and will reflect what is already in the subscription.
Where can we find these invoices?
Payments > Subscriptions > Subscription Details > Invoices
The payment providers that support this feature include NMI, Authorize.net, and Square.
What’s Next?
Businesses will soon be able to define and edit the email template that gets sent to end customers when invoices are issued for failed subscription payments.