The contacts limit feature has been expanded for use with non-SaaS sub-accounts. In addition, limits have been changed to what is now being referred to as ‘hard limits’, meaning that no additional contacts can be created once the set limit has been reached.
What has changed?
Contacts Limit on Non-SaaS Sub-Accounts
The management of contact limit settings has been altered, no longer being contained within the SaaS tab on the manage client page. This expanded access means that now all agencies, regardless of their plan or the SaaS status of their sub-accounts, can use this feature.
Hard Limits in the UI
In contrast to how it was before, new contacts can no longer be created in a sub-account from the UI once the limit has been reached for that particular sub-account. This includes the creation of new contacts directly from the UI and the importation of contacts in large quantities. However, the creation of new contacts continues to be possible via the use of public APIs, forms and workflows, even when the stated limit has been reached.