E-KYC Requirements for UK Phone Numbers with Enhanced Call Queues

May 30, 2024

New Feature

🇬🇧 E-KYC changes for UK phone numbers

As per regulations, you will now need to complete the KYC process to buy new UK based phone numbers. Under Settings > Phone Numbers > Regulatory Bundle/Address > Create, you can create a regulatory bundle and use it to complete your KYC. For new UK number purchases, KYC is needed after 27th May 2024. For existing UK numbers, KYC must be completed by 30th Sep 2024.

Enhancements

Call queues now support up to 100 calls reliably. Issues faced when having more than 50 calls in the queue have been resolved because of this enhancement
Show audit logs for numbers purchased through Connectly. Earlier, it wasn’t being shown
Disable workflow calls for inactive locations/agencies
Moving forward, all the outbound and inbound calls for inactive sub-accounts/agencies will be disabled to avoid unintended charges

Bug Fixes

Duplicate notification messages were getting delivered for single requests. This has been fixed now

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