Enhanced Appointment Variables in If-Else Action for Customised Workflows

What’s New?

• We’ve introduced appointment variables in If-else action that allows users to select and customise workflows behaviour on the basis of appointment events.
• Now, customers can create new branches based on whether an appointment was rescheduled or not for that execution.
• Customers can also use Start date and end date of an appointment in the if/else action
• The users will have 3 new options in if-else conditions to select from:
  1. Appointment Rescheduled – Denotes whether the appointment was rescheduled for that specific executions
  2. Start Date – Refers to the start date of the appointment event
  3. End Date – Refers to the end date of the appointment event

How it works?

• Select Appointment option in the if/else branch dropdown
• Now you can select from the following options – Appointment Rescheduled, Start Date and End Date

Consider : Either or both of triggers – Appointment Status or Customer booked appointment needs to selected for this option to be available.

Real Life Use Cases:

• Streamline workflow branches according to condition – whether the appointment was rescheduled or not.
• Similarly workflow actions can be reordered making use of Start Date and End Date of an appointment.