What’s New?
We’ve rolled out a new feature, the Bot Response Wait Time setting, to be used within workflows. This feature gives users greater flexibility in setting the time interval the AI bot pauses before producing a response. You can now personalize the response duration for each bot in workflows, enabling modified interactions for different scenarios, including appointment scheduling or relaxed chats.
How it Works?
1. Accessing the Setting:
- Go to a workflow and pick either the Conversation AI Bot or the Appointment Booking Conversation AI Bot.
- Access the bot configuration to find the Bot Wait Time before Responding feature.
2. Setting the Bot Response Wait Time:
- For Conversation AI Bots, find the setting labelled “Wait Time”.
- For Appointment Booking Conversation AI Bots, locate the “Wait Time Before Responding” setting.
- Enter your preferred wait time in seconds.
- Ensure the changes are saved for the bot to react according to the configured wait time for the chosen workflow.
Key Notes:
- The maximum wait time allowed is 300 seconds, while it is set to 10 seconds by default for convenience.
3. Save the workflow, and the bot will respond based on the configured wait time for that specific workflow.