Enhanced Campaign Statistics for Optimized Bulk Action Metrics

Updates to Campaign Statistics for Enhanced Alignment with Bulk Action Metrics

We have altered our Campaign Statistics to better coordinate with Bulk Action metrics, creating an improvement for accuracy and dependability, simultaneously lowering inconsistencies.

What We Changed:

For all new campaigns, together with those that are send-now or scheduled campaigns executed after July 1, the following metrics can be viewed on the campaign summary page:

1. Total: Count of contacts selected.
2. Processed: Count of contacts processed.
3. Delivered: Amount of emails successfully delivered.
4. Skipped: Contacts bypassed due to DnD.
5. Error: Number of hard bounces.

Modifications in Detailed Statistics:

1. Error Label Alteration: The “Error” designation has been changed to “Skipped”.
2. Introduction of a New Failed Tab: This will display any failures, for example:
   • Lack of balance.
   • Potential email domain-level issues.
3. Soft bounce – not included in the summary section, viewable only in the details page

Where to Find It?

1. Select Marketing > Email > Any executed campaign.
2. Click on the three dots of the campaign to click on Statistics.
3. Click on ‘Load more statistics’ to view the detailed view.
4. Review all tabs to check details.

We anticipate these updates to Connectly’s campaign statistics will provide clarity and more reliability for users.