Enhanced Facebook Integration with New Troubleshoot Option and Features

Introducing the New Troubleshoot Option in Facebook Integration and UI Enhancements

We are happy to present an innovative Troubleshoot option in Facebook integration, complemented by several improvements, to offer a more comprehensive use of Facebook features.

UI Enhancements on Facebook Integration Card:

  • Moved Settings and Disconnect button to three dot menu to make the integration view neat and uncluttered
  • Introduced a warning icon on the integration if the Forms are not mapped, with a link to redirect to Facebook Form Field Mapping.
  • Rolled out a warning icon on the integration if there are missing permissions, and notify users to ‘Troubleshoot’ their connection.
  • Included a Troubleshoot option to debug missing permissions and other related issues of Facebook integration, and also to Sync leads for multiple Facebook Pages.

Troubleshoot:

Flow: Sub-account >> Integration >> Facebook integration card >> Troubleshoot

Missing Permissions:

  • Users can now identify which permissions are disenabled and how these deactivated permissions will influence the integration features

Missing Pages:

  • A link to the Facebook document is provided for easy reference, to resolve issues in case some pages are not visible for selection.

Sync Leads:

  • The sync leads feature can sync the unprocessed Facebook Leads for all the mapped forms, for all the pages of the sub-account.
  • User can select the duration from the dropdown to sync the Facebook Form Leads.
  • Before initiating the sync leads in the final step, users will be shown a modal with all the information related to the sync leads function.

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