New Feature
Messaging Analytics
We’re excited to introduce Messaging Analytics for LC phone clients, now accessible under the Phone Number page. Gain insights and track the effectiveness of your SMS campaigns.
Key Features:
Comprehensive Metrics: Monitor sent, delivered, undelivered, and error rates.
Advanced Filtering: Utilize filters like campaign, workflow, and bulk request along with date filters to drill down into your data.
Detailed Reports: Access detailed message reports for each status, with the ability to navigate directly to the conversation page for full context.
How It Works: Navigate to the Settings > Labs. Select Messaging Analytics > Enable.
Advanced Settings Enhancements
Enhance your control with two new additions to the Advanced Settings tab under the Phone Number page.
SMS Limit
Set and monitor SMS sending limits for subaccounts. View current limits and track how often these limits are reached.
How It Works: Navigate to the Settings > Labs. Select SMS Limit > Enable.
Voicemail & Missed Call Textback Settings
Upload custom voicemail greetings and set up incoming call timeouts to better manage caller experiences.
How It Works: Navigate to the Settings > Labs. Select Voicemail & Missed Call Textback > Enable.
Bug Fixes
1. Phone Number Relinking/Delinking: We’ve fixed an issue affecting the relinking and delinking of phone numbers to the A2P messaging service across multiple accounts.
2. A2P Submission Error: The “Invalid status transition for bundle” error, which occurred in A2P submissions when the customer profile was in draft, has been successfully resolved.