Enhancements
– View Users and Workflows linked to a Phone Number
Under Sub-account > Settings > Phone Numbers > Edit configuration in Connectly, you will now be able to see the User linked to this Phone Number. If there’s a Workflow linked to the Phone Number, you will see it under the same option. Some settings are disabled because they are configurable under Workflow options or not available to use because the number is linked to a Workflow
The linked User is also visible under Sub-account > Settings > Phone Numbers > Number Info with Connectly
– IVR Work Flow Calls – We will now show the caller name on the web app when the call is forwarded from IVR/Workflow. Earlier, we used to show ‘IVR’ and not the caller name
– Call Connect – In case of call connect being enabled and the agent doesn’t press a button after receiving the call, we used to disconnect the call instantly. Now, we will play a message that no input was detected and the end the call.
Bug Fixes
– Trigger “Call Status” – This trigger was fired twice for single calls in some edge cases with Connectly. This issue has been rectified to fire once per call
– Call Reporting – Some calls ended with a “Ringing” status and were never updated with the final status. This flaw has been corrected for the new calls with Connectly.