Enhanced Troubleshoot Option and UI for Facebook Integration

We are introducing a new Troubleshoot option in Facebook integration, along with some enhancements to make the use of FB features more comprehensive.

UI Enhancements on FB Integration Card:

  • Moved Settings and Disconnect button to three dot menu to de-clutter the integration view
  • Show a warning icon on the integration if the Forms are not mapped, with a redirection link to Facebook Form Field Mapping.
  • Show a warning icon on the integration if there are missing permissions, and inform users to ‘Troubleshoot’ their connection.
  • Added Troubleshoot option to debug missing permissions and other issues related to FB integration, including the support to Sync leads for multiple FB Pages.

Troubleshoot:

Flow: Sub-account >> Integration >> FB integration card >> Troubleshoot

Missing Permissions:

  • Users can see what permissions are disabled and how these disabled permissions will impact the integration features

Missing Pages:

  • Link to FB document on how to resolve in case some pages are not visible to select.

Sync Leads:

  • The sync leads option will sync the unprocessed Facebook Leads for all mapped forms, for all the pages of the sub-account.
  • The user can select the duration from the dropdown to sync the FB Form Leads.
  • Before final initiation of sync leads, the users will see a modal with all the information related to the sync leads action.

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