Expanded Chat Widget Features Business Office Hours Support

Chat Widget is now offering enhanced user experience with exceptional support based on business office hours in the live chat.

🤩 Wondering how it works?

,

  1. Navigate to Sites > Chat Widget.
  2. Select the option of Live chat for the chat widget type.
  3. In the chat widget settings, go to the Chat Window tab to find the Business Office Hour Setup option.
  4. Enhance your out-of-office interaction using the Outside Office Hours Welcome Message option. The default message indicates – We are currently offline.
  5. Add multiple time slots with no overlapping from Sunday to Saturday.
  6. Enjoy flexibility; duplicate time settings to any days, even set multiple selections. The same functionality as in Calendar availability has been integrated for convenience.
  7. The timezone will correspond to the business’ actual location.

😇🤩 If the Business Office Hours is activated and suits the end-user’s timezone, the welcome message from the Live Chat Welcome Message field will display. To get in touch during outside office hours, a contact form will be presented to the end user.

Once filled out and submitted, the live chat will automatically conclude.

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