This feature is applicable to the sub-accounts that have enabled the ‘Connect Multiple Facebook and Instagram Pages’ functionality in Labs. The capability is in place for sub-accounts with the Single Facebook Pages version.
What’s new?
The introduction of this feature will make it possible for users to identify and fix issues concerning missing permissions on Facebook:
- The Facebook Card on the Integrations page will display a warning banner if any problems related to Facebook permissions are detected.
- When users ‘Click to resolve’, they will view a list outlining the permissions that are lacking for the connected pages and the features that are unreachable because of this.
- By clicking the ‘Reconnect’ button, users will be directed to Facebook’s authentication process where they can provide the permissions again. Please note: The appearance of this process may vary depending on the type and quantity of missing permissions. In some instances, Facebook allows users to modify permission settings within the authorization process itself, while other times, it shows a link to Business Integrations Settings.
Why is this important?
This feature lets users resolve one of the most common problems encountered with Facebook integration – missing permissions across multiple pages, and all they have to do is click a button. This convenience will likely reduce the necessity of contacting the support team for help with this issue.
What’s coming next:
Our aim is to enable troubleshooting for any type of issue related to Facebook Integration directly within the product, eliminating the need to contact the support team. Therefore, we will be incorporating additional troubleshooting abilities into the product.