New Feature

Call Transcription

We are excited to introduce call transcriptions for recorded calls. With call transcriptions, users can now keep precise records of all conversations, which will assist in both documentation and compliance requirements.

• Automatic Transcriptions: Transcriptions will be automatically generated for all outbound and inbound recorded calls, saving effort and time.
• Easy Activation: Location/Agency administrators can conveniently enable call transcription under advanced settings in the voice calls tab, streamlining the setup process.
• Enhanced Visibility: Transcriptions will integrate seamlessly into the conversation page, providing easy access and reference to call content.

How will this help?

• Efficient Documentation: With automatic transcriptions, you can keep accurate records of all conversations without the need for manual effort, improving compliance and documentation.
• Convenient Review: You can easily review call content without the need to listen to entire recordings, boosting accessibility and efficiency.

How It Works:

1. Go to Settings > Phone Numbers
2. Proceed to Advanced Settings > Voice Calls
3. Enable Call Transcription

Enhancements

1. Outbound SMS and Calls are now automatically disabled for deleted or paused locations.
2. We have updated the outbound messaging logic to support international messaging better. Now, apart from verifying the country code, we also check same-country requests using phone number extensions like +43 or +91, enhancing message delivery accuracy.
3. We have implemented proper error messages and notifications for suspended sub-accounts.
4. The Lead Connector logo has been updated to its new design.
5. We have enhanced the user experience by displaying accurate error messages for the Missed Call Text Back feature on the User Interface (UI).

Bug Fixes

1. We have fixed an issue where saving a single custom SMS provider was causing errors, ensuring smooth functionality.
2. We have resolved an issue where sub-accounts were not automatically linking to the telephony system for agencies with automatic linking enabled, ensuring seamless integration and functionality.
3. We have fixed an issue where moving an agency out of the ISV endpoint was not working correctly on the support portal, restoring smooth operation functionality.
4. We have corrected an issue where the manual entry of area codes in the Add Number Pool feature was not providing search results, ensuring users can efficiently find and manage numbers.
5. We have added a backup condition to determine number type, resolving an issue where the A2P banner was not displaying correctly, ensuring an accurate representation of number types.