About:
Store owners can now boost the credibility of their store and improve customer engagement with the featured Reviews and Ratings system. This facility enables customers to leave reviews and rate items which may be published following approval by the store owner. Reviews and ratings can be shown on both the product list page and the product details page, delivering invaluable feedback for potential customers while improving the overall trustworthiness of the products in the store.
How to Use:
1. Enabling Reviews and Ratings:
- Store owners can activate the Product Reviews and Ratings on both the Product details page and Product List page. This can be done by enabling the “Show Reviews and Ratings” toggle, allowing for the display of ratings and the count of ratings in the builder preview.
- The Ratings count can be switched on or off on both the Product Details page and the Product List page by using the “Show Ratings Count” toggle.
2. Submitting Reviews and Ratings as a Customer:
- The Reviews and Ratings section can be found at the bottom of the Product Details page of any product for customers.
- Clicking the “Write a Review” button opens a form where customers can leave their review. The necessary fields for submission include: Name, Email, Contact Number, Headline, and Description.
- Once a review is submitted, it will only be published once the store owner approves it. Customers will witness a confirmation message on the web page after successfully submitting the review.
3. Publishing and Moderating Reviews and Ratings as a Store Owner:
- To publish or control reviews and ratings, navigate to: Payments > Products dropdown > Reviews.
- When a review is submitted by a customer, it appears in the Pending section of the Reviews dashboard. Store owners can perform these actions or perform a mass action: Approve, Unapprove, or Move to Trash.
- Approved reviews are automatically published in the store. The store owner can respond to each review via the side menu by selecting the respective review.
- Reviews can be sorted by Time Frame, Ratings, Product Name, and Store Name for more manageable control.
Notes:
- Store owners can customize the star colors and fonts directly in the builder preview.
- Font style settings for reviews and ratings in the builder preview:
- Font size is fixed because of different content hierarchies.
- Font family will match the content fonts used on the page.
- Font color will be consistent across all reviews and ratings.
- Reviews can be permanently deleted from the Trash section in the Admin Preview only.