New Feature: WhatsApp Workflow Snippets for Streamlined Customer Communication

We’re thrilled to announce a dynamic new feature: Snippets Support in WhatsApp Workflows in Connectly!

With this new enhancement, you can design and implement predefined message templates, referred to as snippets, in your WhatsApp Workflow automations. This new feature provides a way for you to optimize responses, boost productivity and maintain consistent communication with your customers.

👀 What’s New?

1. No Meta Approval Required: Snippets don’t need Meta’s approval unlike WhatsApp Marketing and Utility Templates. This gives you the freedom to create and alter your messages instantly. You can modify the full text in a snippet, removing the need for the approval process that is required for templates where only the variables can be tweaked.
2. Send Unlimited Snippets Within the 24-Hour Customer Service Window: Once a customer sends a message, a service conversation starts for 24 hours. During this time, you can send an unlimited number of snippets without incurring additional charges.
3. First 1,000 Service Conversations Free Each Month: You can fully utilize this feature, since the first 1,000 service conversations each month come at no cost. This can significantly help you save while improving communication.
4. Send Snippets via Workflows: You now have the ability to add WhatsApp message snippets to your automated workflows. This feature allows you to send ready-made responses or promotional messages via the WhatsApp channel.
5. Predefined Templates for Quick Responses: Snippets provide you with the ability to craft templates for frequently used message, making it easier to send regular replies, promotional content, or any routine communication swiftly.
6. Customizable Snippets with Dynamic Content: Boost the effectiveness of your snippets by including custom values or trigger links. This ensures the messages are personalized for each recipient.

🛠️ Cost Efficiency:

Utilizing snippets within a WhatsApp service conversation allows you to send limitless messages within a 24-hour window from the last received message. Therefore, you only incur messaging costs once per 24-hour period, irrespective of the number of snippets sent. In addition, the first 1,000 service windows each month are completely free of charge, maximizing cost-effectiveness.

👷 How It Works:

1. Navigate to Automation > Create Workflow > Start from Scratch
2. Add Action > Select WhatsApp: Customer Service Window Check > Save Action
3. Under Open Branch > Add Action > WhatsApp > Select WhatsApp Template > None – Free form message > Snippets