WhatsApp Delivery Status Support under Workflow
We are delighted to inform about the addition of WhatsApp delivery status support in workflows! This new feature enables you to improve your communication strategies by incorporating conditional logic based on the delivery status of WhatsApp messages.
What’s New:
You can now utilize if/else conditions based on WhatsApp delivery status to determine the next steps in your workflow. We’ve introduced a toggle function that holds the contact in the workflow until we receive the delivery status from Meta. This ensures flawless communication by permitting a failover to SMS or Email if a WhatsApp message doesn’t get delivered successfully.
Key Highlights:
- Failover Mechanism: Automatically send SMS or Email to customers when a WhatsApp message fails to get delivered, making sure no communication is missed.
- Optimized Deliverability: Enhance the overall effectiveness and reliability of your communications by using various channels.
- Recipe for WhatsApp Delivery Status: You can use WhatsApp Delivery Status recipe to begin with workflows.
How It Works:
- Navigate to the Automation > Create Workflow
- Select WhatsApp Action
- Enable toggle WAIT FOR WHATSAPP MESSAGE DELIVERY STATUS
- Add Action > If/Else
- Select Contact Details > Valid WhatsApp > Add conditions for True and False
- Add failover to SMS/Email for False and None Branch
Missed Call WhatsApp Back
We have launched the Missed Call WhatsApp-Back feature. When a call from a lead is missed, an automatic WhatsApp reply will be sent to the lead, and the assigned user will be informed to follow up.
⚙️ Enhancements
- Retry WhatsApp Payment: We’ve introduced a new “Retry Payment” button for WhatsApp subscriptions. In case an automatic payment fails, users can now manually retry the payment, ensuring continuous access to their WhatsApp services.
- WABA Account Rejected: If a WhatsApp Business account is rejected by Meta, users will now see an error message and be redirected to the Meta Business Support Home for assistance.
- SaaS Mode Validation: We have removed the SaaS mode validation for WhatsApp purchases. Previously, only sub-accounts with SaaS mode enabled could purchase WhatsApp. This restriction has been lifted now.
🐞Bug Fixes
- We’ve updated the credit line to Lead Connector LLC on Meta
- Fixed: Getting default phone number from the last message in the conversation