We are excited to present a considerable upgrade to WhatsApp conversations! As of November 1, 2024, every single service conversation on WhatsApp will be entirely free of charge. This enables businesses to interact with their clients without being concerned about per-conversation fees, thus facilitating unlimited service conversations to create robust relationships and provide unrivaled support.
👀 What’s New?
Unrestricted Free Service Conversations: Companies can now start and maintain service conversations with clients at no expense, removing monetary obstacles to customer engagement.
Effective from November 1, 2024: This upgrade is applicable to all businesses utilizing WhatsApp for service conversations, guaranteeing a smooth experience in the future.
đź“Ś What are Service Conversations?
Service conversations refer to interactions started by customers or free-form messages initiated by businesses sent within a 24-hour Customer Service Window. These are now free, allowing companies to optimize communication opportunities with their customers.
🛠️ Why This Matters?
Boost Customer Engagement: With no restrictions on service conversations, companies can now provide timely support, address queries, and enhance customer satisfaction without incurring additional costs.
Cost Savings: Save on per-conversation charges and reallocate those savings towards strengthening customer relationships and growing your business.
Unlimited Communication: Whether responding to inquiries, providing post-sales support, or resolving issues, companies can now concentrate on delivering excellent service without worrying about limitations.
đź“š Support Article: For more details on service conversations and this upgrade, please refer to our support article.