We are thrilled to announce the introduction of an eagerly awaited feature: WhatsApp Voice Notes. This potent tool enables you to send voice notes to your clients directly from the CRM, thereby improving communication and personalizing interactions.
👀 What’s New?
– Record and Send Voice Notes: Effortlessly record voice messages and forward them directly to your clients.
– Personalized Messages: Adapt voice notes for individual clients to create a personal touch and solidify relationships.
– Boost Engagement: Utilize voice notes to foster more engaging and human interactions with your audience.
Note: Voice notes can only be dispatched to your clients when an open service conversation exists between your business and the end client.
🔧 How It Works:
1. Navigate to Conversation > WhatsApp > Voice Note.
2. Record the Audio: Employ the recording feature to seize your message.
3. Send: Dispatch your voice note straight to your client.
📌 Real-Life Use Cases:
1. Customer Support: Utilize voice notes to rapidly address customer inquiries with extensive explanations, offering a more personal and human touch than text messages.
2. Order Confirmations: Transmit personalized voice confirmations for customer orders, enhancing trust and delivering a unique customer experience.
3. Appointment Reminders: Document voice notes to remind customers about imminent appointments, increasing the likelihood they will remember and attend.
4. Special Offers and Promotions: Publicize exclusive offers or promotions with a lively voice note meant to seize your customers’ attention and stimulate engagement.
5. Feedback Requests: Request customer feedback with a personalized message, causing them to feel valued and more likely to respond.