Automated deletion of older call recordings for cost-efficient storage

Manage Your Call Recording Storage Costs by Automatically Deleting Older Call Recordings

The new ability to automatically delete older call recordings helps in managing and controlling your call recording storage costs.

You can enable this feature under the following pathway: sub-account settings > Phone Numbers > Advanced Settings > Voice Calls > Call Recording.
The default storage period is set at 90 days, but can be altered according to your preference.
Storing only recent call recordings can help to significantly cut down your call recording storage bills.
This option is only accessible to agency and sub-account administrators.
Despite the deletion of call recordings, call transcripts will continue to exist and remain unaffected.

Please remember, this feature is solely to manage the costs associated with call recording ‘storage’.

Release Date: 3rd December, 2024

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