Enhanced Order Tracking with Email Confirmation and Past Order Access

About

Store owners using Connectly now have the ability to allow their customers to view their current order details as well as past orders. An order confirmation email is sent to customers which includes a button that leads to the Customer Access Center, where log in is available via OTP verification.

How to use

  1. Activate Order Confirmation Email Setting:
  2. Users must enable the order confirmation email setting so that customers receive an email which allows them access to the Customer Access Center. This setting can be found in: Payments > Settings > Notifications > Order Confirmation Email for Stores

  3. Accessing the Customer Access Center:
    • Customers are able to access the Customer Access Center by clicking on the “View Order” button located in their order confirmation email.
    • To view their current order details, customers must log in using the same email address that they used during checkout.
  4. Fulfilment Status:
  5. The fulfilment status details, including tracking number, tracking URL, and carrier name, are provided by the store owner are visible to the end customer. This includes details for partially and completely fulfilled orders.

  6. Viewing Past Orders:
  7. Previous orders can be viewed by clicking the “Orders” button located in the navigation menu.

  8. Unique URL Access:
  9. The portal can also be accessed through a unique URL which looks like `/store/account/orders`. An example of this would be myawesomestore.com/products/store/account/orders

Notes

  • The first-created contact will be used for login to the Customer Access Center in situations where multiple contacts are associated with the same email.
  • With sticky contact enabled, all orders will be consolidated for that browser session.
  • Ensure your domain is connected properly, and that the default path for the domain points to any page in the store for the Customer Access Center to function properly.

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