What’s New?
We’re thrilled to broadcast the introduction of WhatsApp as a supported channel in Conversation AI workflow actions! This enhancement allows users to smoothly configure both the Appointment Booking Conversation AI Bot and Conversation AI Q&A Bot to reply to messages directly on WhatsApp, extending communication potential and enhancing customer engagement.
How it Works?
1. Access the Workflow:
- Navigate to Automations > Workflow List.
- Opt to Edit or Generate a Workflow.
- Select a Conversation AI Bot Action:
Select either the Appointment Booking Conversation AI Bot action or the Conversation AI Q&A Bot action.
2. Enable WhatsApp as a Channel:
- In the action settings, find the “Channel” field.
- In the dropdown choices, opt for WhatsApp.
- Save the Workflow:
Save your alterations to permit the bot to respond to WhatsApp messages as designed.