We are thrilled to unveil the support of Message Snippets (Templates) for WhatsApp. This enhancement allows you to formulate and apply predefined templates for consistently used messages, enhancing the efficiency and pace of response to queries, promotional content distribution, and managing regular communications with your customers via WhatsApp.
Key Highlights:
Cost Efficiency:
– Utilize snippets to make notable savings on your messaging expenses. Dispatching a snippet initiates a service conversation on WhatsApp, indicating that for 24 hours following the most recent inbound message, an unlimited number of snippets can be sent, with costs only encountered once every 24 hours.
– This enables you to exploit the value of each service interaction whilst ensuring stable and competent communication.
Predefined Templates for Quick Responses:
– Develop and store message snippets as templates for hassle-free access and reutilization across your channels of communication.
– Perfect for standard replies, promotional texts, and other recurrently dispatched content.
Customizable Snippets with Dynamic Content:
– Design your snippets using Custom Values and Trigger Links for on-the-spot personalized messages.
– The option is now yours to either dispatch the message immediately by clicking ‘Send’ or perform additional edits to the snippet prior to sending.
– Make certain that every message feels custom-made for the receiver, even when utilizing predefined templates.
How It Works:
1. Navigate to Marketing > Templates (Snippets) > Add Template (Snippet) > Add Text Template (Snippet)
2. Proceed to Conversation > WhatsApp > Insert Snippets
3. Choose Snippet > This action will automatically fill in the snippet you formulated and you are now given the choice to add to the message or dispatch it immediately by clicking Send.