Exciting Announcement: WhatsApp Media Templates Feature Release!
We are thrilled to announce the highly anticipated and much-requested feature in our latest Release: WhatsApp Media Templates.
With this new addition, WhatsApp now supports sending Media templates, including Images, Videos, Documents, and Location. This feature empowers users to create high-quality marketing campaigns and boost engagement by incorporating rich media content into their communications.
Key Features:
Images: Include captivating photos to accompany your WhatsApp messages.
Videos: Engage your audience with short, dynamic videos.
Documents: Share important PDF files seamlessly.
Location: Provide convenient directions or pinpoint a place of interest.
Elevate your WhatsApp marketing campaigns to the next level with Media Templates:
- Product Launches: Showcase new products with images and attention-grabbing videos.
- Promotions and Offers: Share discount codes or special offers accompanied by eye-catching visuals.
- Event Announcements: Promote events with location sharing and engaging imagery.
- Customer Service: Provide helpful tutorials or guides in PDF document format.
How It Works:
- Navigate to the Settings > WhatsApp.
- Select Templates > Create Template.
- Enter Template Name > Select Template Category > Select Language.
- Show Header > Select Media from Image, Video, Document, and Location.
- Upload the Media you wish to add to your WhatsApp template.
- Write Template Body.
- Select Create > Template will be sent for approval to Meta.
Send WhatsApp Media Template via Bulk Action.
Send WhatsApp Media Template via Workflows.
Send WhatsApp Media Template via Conversation Page.
Bug Fixes
- Previously, there was an issue with certain phone numbers, specifically those from Brazil and Argentina, where an additional ‘9’ would cause duplication. Now, this problem has been resolved. Whenever a new inbound message is received, any duplicated contacts are automatically merged with their respective conversation histories, ensuring a seamless experience.
- Fixed: If the customer created the template directly on Facebook, the update process in Connectly won’t function properly.