Introducing Whatsapp Chat Type in Chat Widget Feature

We are excited to announce the addition of a new feature to the Chat Widget: the Whatsapp Chat Type option.

Before being able to use it, you need to add a new Whatsapp business number from Settings > Whatsapp.

How can you enable the Whatsapp Chat Widget?

1. Navigate to Sites > Chat Widget
2. Once you’re in the Chat Widget, go to Chat type and select Whatsapp Chat
3. Once the Whatsapp chat option is selected, proceed to the widget window to customize text, colors, branding, and forms with email/phone.
4. After the setup is complete, you need to select the Whatsapp number. This will be the number where messages from users will be redirected when the chat is initiated.
5. Once the setup is finished, remember to save the settings.

How does it work?

1. Add the code to the landing page (external providers) to the header code or use it by enabling toggle in Funnel/Website Settings
2. After embedding the chat widget, it will appear on the landing page.
3. Users who visit will fill out the form with their name and other information
4. Upon submission, users will be redirected to the Whatsapp web option with the message sent to the number selected in the widget window.