We are excited to announce a new feature: the WhatsApp: Customer Service Window Check within Workflows. This powerful condition checks if an active Customer Service Window is open between your enterprise and the client. If the window is open, unlimited free-form messages can be sent at no additional charge during the first 1,000 service conversations each month.
👀 What’s New?
Free-Form Messaging:
You now have the ability to send unlimited free-form messages to your clients during an open customer service window, which lasts 24 hours from when a client sends a message. Unlike WhatsApp templates requiring Meta’s approval, free-form messages within this window do not need pre-approval by Meta. This flexibility allows for more spontaneous and efficient communication with your clients.
Free Tier Service Conversations:
Your WhatsApp Business Account (WABA) comes with 1,000 free service conversations per month across all business phone numbers. This free tier lets you to message clients without incurring additional charges, significantly reducing your communication costs.
Cost Efficiency:
The Customer Service Window Check allows you to track when the service window is open and strategically send free-form messages during this time. Make the most of your free tier by ensuring that most interactions occur within these open service windows.
👷 How It Works:
1. Go to Automations > Workflows > Create Workflow > Start from Scratch
2. Click on the plus button to add an action > Select WhatsApp: Customer Service Window Check
3. This action creates two branches, Open and Closed
4. In the Open branch, select WhatsApp action and select template as None – Free form message
5. In the Closed branch, select WhatsApp action and select marketing/utility template to initiate conversation with the client