New Feature Alert – Workflow Trigger for Specific Messaging Errors
To help users respond effectively to messaging errors, a new workflow trigger has been introduced. This trigger is designed to handle specific, relevant error codes and is available for both Native Phone and Twilio accounts.
The “Messaging Error – SMS” allows you to start workflows automatically whenever an SMS is undelivered and returns one of the following error codes:
- 30007 – Carrier Violation
- 30034 – A2P Registration Pending on Number
- 30032 – Toll Free Number not Verified
- 30005 – User Inactive/Number does not exist
- 30003 – Unreachable/Out of Service Number
- 30004 – Do not want SMS/DND enabled
- 30006 – Landline/Incapable to receive SMS
Trigger Name: Messaging Error – SMS
Trigger Description:
This trigger kicks off a workflow based on the error received for a message that was not delivered. This functionality can be utilized to take appropriate measures to clean up the contact list, thus improving the delivery rate over time.
How to Configure
Step 1. Choose a Workflow Trigger: Select “Messaging Error – SMS” from the dropdown list.
Step 2. Workflow Trigger Name: Give the trigger a descriptive name for easy identification within your workflow.
Step 3. Filters: Add filters to narrow down the trigger to specific error codes like 30007 – Carrier Violation.
Step 4. This can be further refined into if-else statements for different actions if needed.