We are delighted to announce the launch of the WhatsApp Flows: In-App Appointment Booking feature. This innovative new tool has been created with a focus on simplifying the appointment scheduling process, directly within the WhatsApp platform. It enables businesses to devise interactive, guided dialogues that simplify the scheduling experience, lowering the number of drop-offs and improving booking rates.
Introducing the Latest Feature
Interactive, Guided Conversations: With Connectly, users can now steer customers through a structured, step-by-step appointment booking process within WhatsApp. This offers a seamless experience without the need to exit the app.
Visual Flow Builder: Through the software, businesses can arrange conversational flows using a visual builder, indicating flexibility in orchestrating multi-step interactions. These include fact collection, choice provision, and scheduling appointments.
Calendar Integration: Connectly users can select the calendars available for appointment booking. This guarantees a real-time synchronization with their existing scheduling mechanisms.
Pre-filled Customer Details: In a bid to further simplify the booking procedure, crucial customer data like Time Zone, First Name, Last Name, Email, and Phone Number will be automatically pre-filled during the booking flow. Consequently, the process will be quicker and more personalized for the client.
No External Links Required: As all operations are within WhatsApp, businesses have an opportunity to minimize drop-offs instigated by redirecting users to external booking websites. Thus, enhancing customer engagement and satisfaction.
The Working Process
Procedure:
- Navigate to Settings > WhatsApp Flows.
- Select the flow template for scheduling appointments.
- Select the calendars you intend to integrate with the WhatsApp Flow.
Customer Experience:
- Customers will access a structured, step-by-step flow for booking appointments.
- Information like Time Zone, Name, Email, and Phone Number will be pre-filled, allowing for a quicker resolution of the booking process.
- Customers can choose available time slots and provide any additional details without leaving the conservation.
- Upon completion of the booking, they will receive a direct confirmation message in WhatsApp.
Customization and Templates:
With the help of customizable templates, businesses can design tailored appointment booking flows which meet specific client needs and appointment types.
Prime Benefits
- Reduced Friction: Customers will be able to conclude the whole booking process within the familiar WhatsApp interface, removing the need to switch to other sites or apps.
- Pre-filled Customer Information: The provision of pre-filled details such as Time Zone, First Name, Last Name, Email, and Phone Number will save time and guarantee a smooth experience.
- Faster Load Times: Given that everything is conducted within WhatsApp, load times are significantly lower compared to external websites. This offers a more fluid experience.
- Increased Engagement: Guided discussions and step-by-step flows motivate users to finalize the process, reducing confusion and drop-offs.
- First 1,000 Service Conversations Free Each Month: WhatsApp Flows through Connectly provided for appointment booking are considered under the service conversation model, making the first 1,000 dialogues free each month.
Limitations
Appointment payments cannot be processed through this flow.
Only the software’s default form fields can be employed for scheduling appointments.
Support for recurring events or guests is not available.
For a comprehensive guide on how to set up and use WhatsApp Flows for in-app appointment booking, refer to our support section.