Overview
We are excited to introduce a new feature that allows agencies to configure custom messaging limits based on either the total number of messages or the number of segments sent. This enhancement provides more flexibility in setting messaging limits (based on SMS) and calculating charges (based on segments). It aims to help clients avoid unanticipated costs, better manage their usage, and update their clients’ limits without needing to engage support services. This feature will be available immediately for all sub-accounts using the Native Phone System.
Key Updates
New Setting Option
Agencies now have the choice to set custom daily or monthly messaging limits based on either the total number of messages or on a per-segment basis.
Instant Updates
In the event a sub-account reaches its sending limit, all users (agency and sub-account) will be alerted via a banner displayed on the Phone Numbers page, informing them that the account has hit its messaging limit. Furthermore, an email notification will be sent to the configured email addresses when a sub-account reaches its limit.
Access Control
Please note that only agency owners and administrators have the ability to adjust this setting. This is provided the agency has been active for at least three months and is not currently in a trial period.
Visibility
You can find this new setting under the Messaging Limit section within the Advanced Settings of the Phone Numbers tab.
Note: If a sub-account reaches its messaging limit, all messages will fail for the remainder of the day until the limit is increased.
More information on how to configure the notification recipients in case the messaging limit is hit can be found on our support page under Connectly notifications.