We are excited to present the newly launched WhatsApp: Customer Service Window Check feature as part of our Workflows. This empowering feature enables you to detect if an active Customer Service Window is open between your enterprise and your customer. When the service window is active, you are permitted to send numerous free-form messages for free! This is applicable for the first 1,000 service chats each month.
👀 What’s New?
Free-Form Messaging:
With the updated version, you can transmit unlimited free-form messages to your clientele during an open customer service window, which stays open for 24 hours from the time a customer initiates a conversation.
Differing from WhatsApp templates, that call for Meta’s prior approval, free-form chats within this window don’t need to be checked by Meta. This gives you more leeway to communicate more instantaneously and proficiently with your clients.
Free Tier Service Conversations:
Your WhatsApp Business Account (WABA) is granted 1,000 free service conversations per month across all your business contact numbers.
This free tier gives you the chance to communicate with your customers without accumulating additional costs, considerably reducing your outreach expenditures.
Cost Efficiency:
By employing the Customer Service Window Check, you can supervise when the service window is active and tactically send free-form messages during this phase. Optimize your free tier by ensuring most of your interactions take place within these open service slots.
👷 How It Works:
- Navigate to Automations > Workflows > Create Workflow > Start from Scratch
- Click on the plus symbol to append an action > Choose WhatsApp: Customer Service Window Check
- This action will formulate two trails. Open and Closed
- Under the Open branch, pick WhatsApp action and select the template as None – Free form message
- Under the Closed branch, opt for WhatsApp action and select the marketing/utility template to kickstart a chat with your customer.